Return & Refund

1. How can I track my orders & payment?
   • After logging into your account, the status of your checkout history can be found under Order History.
   • We have engaged a third-party courier service (Ninjavan) who helps us with all local deliveries who will send you a tracking code. You can also visit https://www.ninjavan.co/en-my/tracking with your tracking number and retrieve updates about your order.
2. What is the order cut off time?
   • Our order cut off time is 8:00 AM, Monday – Friday, except Public Holidays. Orders received after the cut off time will be processed the following business day.
3. How long will it take for my order to arrive after I make payment?
   • You may expect to receive your orders within five (5) to seven (7) working days upon payment verification depending on the volume of orders received.
4. How can I change my shipping address prior to checkout?
   • By default, the last used shipping address will be saved into your account settings. When you are checking out your order, the address will be displayed and you have the option to amend it if you need to. 
5. Can I return my purchases?
   • If you are not satisfied with the products, please contact us at enquiry@tonggarden.com.my and we will try to make it right. Request for refund must be made within 7 days of receiving the order.
6. What happens if there’s been a delivery mishap to my order? (Damage or Lost Delivery)
   • We are very sorry and we would like to make it up to you! Please drop us an email at enquiry@tonggarden.com.my with the following details:
     • Your order number
     • The matter of the issue (e.g. incorrect/ defective item)
     • The batch number found on the product packaging
     • Pictures or videos 

Our Customer Service representative will reach to you shortly to process the exchange / refund.

Thank you for shopping with Tong Garden!