Your privacy is important to us. Please read through the following details before providing us with any of your personal data. Your continued use of our website constitutes your acknowledgment and understanding of, and agreement with, our Terms and Conditions and this Privacy Policy.

Introduction

Tong Garden Food Marketing Sdn Bhd operates the website www.shop.tonggarden.com.my (the “Website”). This Privacy Policy applies to the Website and any other websites or applications associated with Tong Garden’s brands or products that direct the user to this page. The terms “Tong Garden”, “we”, “us”, “our” refer to Tong Garden Food Marketing Sdn Bhd and its respective subsidiaries and affiliated brands such as Noi, Amore, Sungift, Nutrione.

By using the Website, you agree to the data collection and use of the information described in this statement. Terms that are not defined in this Privacy Policy have the same meaning as stated in our Terms and Conditions.

Information collected from all visitors to our website

When you visit our Website, we will obtain personal data about you that your browser sends. We may monitor the use of our Website through the use of cookies and similar tracking devices. Information such as the number of times you visit the Website, which page and the product you view, time spent on those pages, your computer’s Internet Protocol (“IP”) address, browser type, and other information.

Additionally, we may use other third-party services such as Google Analytics that collect, monitor, and analyze this type of information. The information will be used to build a profile of our users and are mainly statistical. Refer to the third-party service providers for their privacy policies.

This policy applies to all visitors to our Website.

Additional Personal Information that May be Collected

Tong Garden gathers only personal information such as names, email addresses, addresses, credit card numbers, and other information (“Personal Information”) submitted by you voluntarily when making a purchase or when you contact us.

Our store is hosted on Magento Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Magento’s data storage, databases. For more insight, you may also want to read Magento’s Privacy statement here.

Use of Personal Information

Tong Garden uses the information collected:

1. To operate the Website;

2. To deliver services and process your orders;

3. To gather customer feedback;

4. Where necessary, respond to your inquiry or request;

5. To inform or update you of other products or services available, where there is consenting to be contacted for such purposes;

6. To update you on changes to the Website and Services

We may collect your personal information in order to: personalize your online experience and improve the Site; monitor and analyze trends, usage, and activities of visitors and users of the Site; provide products that you purchase using the Site; register and service your online account; provide information that you request from us; contact you about your orders; process credit card and debit card transactions; ship products to you; send you promotional materials or advertisements about our products, as well as new features and offerings; administer surveys, sweepstakes, promotions, and contests; to comply with applicable laws, regulations, or legal process as well as industry standards and our company policies; prevent, investigate, identify, or take any other action with regard to any suspected or actual fraudulent or illegal activity or any activity that violates our policies; or for any other purposes, with your consent.

In some cases, we may use your information to offer you some form of referral award for encouraging action on the part of a recipient (for example, you can earn a reward if the recipient you sent a referral to chooses to successfully place his/her first order after clicking onto your referral link from you). Such offers are subject to their additional terms and policies.

We may use your information to remarket or reengage advertisements to you, to use third-party similar audience features, or for other advertising purposes such as delivering interest-based advertisements or advertisements across sites, mobile apps, and devices over time. For these purposes, we may use third-party vendors, such as Google, which may use cookies or device identifiers to show you ads across the Internet, based on your past visits to the Site.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Non-disclosure

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Magento to power our online store -- you can read more about how Magento uses your Personal Information here: https://magento.com/trust/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may share data with trusted business partners such as MailChimp to aid us to perform statistical analysis, provide customer service and support, or send you an email. The third parties are not allowed to use your personal information unless providing these services to us. Refer to the third-party service providers for their privacy policies.

We may provide your personal information to third-party service providers that help us operate and manage our Site, process job applications, advertise, market, or promote our products, process orders, and fulfill and deliver products that you purchase from us. These service providers may have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to help us provide our services. For instance, if you participate in a sweepstake, game, or loyalty program resulting in a prize or award, we will share your information with our games and merchandise fulfillment and management agencies. For advertising purposes, we may share with third-party service providers your information, including your personal information (such as your email address) and information we collect automatically

Use of Cookies

Cookies are small data files that are sent from a website’s server and are stored on your device’s hard drive. The Website uses “cookies” to collect information to personalize your online experience. They are uniquely assigned to you. You may indicate in your browser setting to refuse all cookies.

Please note that third parties (e.g. analytics software) may also use cookies which we have no control over. Our Website uses Google Analytics. However, you can install the Google Analytics Opt-out Browser Add-on for your web browser. Refer to http://www.google.com/policies/privacy/partners for more about how Google uses data when you access our Website.

Behavioural Remarketing

Tong Garden uses remarketing services to advertise on third-party websites to you. Cookies are used to provide information, optimise and serve ads according to your previous visits to our Website and service.

1. Google AdWords is provided by Google Inc.

For more information about their privacy policy, visit http://www.google.com/intl/en/policies/privacy/

2. Facebook is provided by Facebook Inc.

For more information about their privacy policy, visit http://www.facebook.com/privacy/explanation

3. Instagram is provided by Instagram Inc.

For more information about their privacy policy, visit https://help.instagram.com/402411646841720

Communication

Your personal information may be used to contact you with marketing, promotional materials, and other information only with your consent. You may choose to opt-out of our subscription list to stop receiving any of these communications from us.

Compliance with Laws

Where required by law or subpoena, Tong Gardens will disclose your Personal Information if we feel that it is necessary to comply with the law and with reasonable requests of law enforcement.

Business Transaction

Where Tong Garden is involved in an acquisition, merger or asset sale, your Personal Information may be transferred. However, prior notice will be given before your Personal Information is transferred. There will be a different Privacy Policy.

Security of Your Personal Information

The safety of your Personal Information is our priority. All payment transactions will be encrypted using SSL technology. Although no internet-based service is absolutely secure, we will do our best to protect your data. All transactions and transmission are at your own risk. However, we will use strict procedures and security features to prevent unauthorized access once we have received your information.

Links to Other Websites

Our Website may contain links to external websites that are not operated by us. By clicking on those links, you will be directed to their websites and we have no control over and assumes no responsibility for the content, or practices of them. This Privacy Policy only applies to this Website.

Children’s Privacy

Tong Garden’s service does not address children (anyone under the age of 13) and does not consciously collect Personal Information from them. Any parent or guardian aware that your children have provided us with their Personal Information has the responsibility to contact us. If it comes to our knowledge that information from children without parental consent has been collected, we will take necessary action to remove them from our servers.

Changes to This Statement

Tong Garden will periodically update this Privacy Policy to reflect our customer feedback. We encourage you to occasionally review this page to stay updated and be informed of how we are protecting your information.

Contact Information

Tong Garden Marketing Sdh Bhd is open to your comments and questions regarding this Privacy Policy. Please contact us at enquiries@tonggarden.com.my if you believe that we have not adhered to this Privacy Policy. Our office address No. 6, Jalan Perindustrian BJ2T 2, 43300 Seri Kembangan, Selangor, Malaysia. Contact Number