Information collected from all visitors to our website
Additionally, we may use other third-party services such as Google Analytics that collect, monitor and analyze this type of information. The information will be used to build a profile of our users and are mainly statistical. Refer to the third-party service providers for their privacy policies.
This policy applies to all visitors to our Website.
Additional Personal Information that May be Collected
Tong Garden gathers only personal information such as names, email addresses, addresses, credit card number and other information (“Personal Information”) submitted by you voluntarily when making a purchase or when you contact us.
Our store is hosted on Magento Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Magento’s data storage, databases. For more insight, you may also want to read Magento’s Privacy statement here.
Use of Personal Information
Tong Garden uses the information collected:
1. To operate the Website;
2. To deliver services and process your orders;
3. To gather customer feedback;
4. Where necessary, respond to your inquiry or request;
5. To inform or update you of other products or services available, where there is consenting to be contacted for such purposes;
6. To update you on changes to the Website and services
Tong Garden does not sell or release any of your Personal Information to third-parties. We may contact you on behalf of external business partners on certain product offerings that might interest you. In such situations, your Personal Information will not be transferred to the third-party without your explicit consent. Additionally, we may share data with trusted business partners such as MailChimp to aid us to perform statistical analysis, provide customer service and support, or send you an email. The third-parties are not allowed to use your personal information unless providing these services to us. Refer to the third-party service providers for their privacy policies.
Cookies are small data files that are sent from a website’s server and are stored on your device’s hard drive. The Website uses “cookies” to collect information to personalise your online experience. They are uniquely assigned to you. You may indicate in your browser setting to refuse all cookies.
Tong Garden uses remarketing services to advertise on third-party websites to you. Cookies are used to provide information, optimise and serve ads according to your previous visits to our Website and service.
1. Google AdWords is provided by Google Inc.
2. Facebook is provided by Facebook Inc.
3. Instagram is provided by Instagram Inc.
Your personal information may be used to contact you with marketing, promotional materials, and other information only with your consent. You may choose to opt out of our subscription list to stop receiving any of these communications from us.
Compliance with Laws
Where required by law or subpoena, Tong Gardens will disclose your Personal Information if we feel that it is necessary to comply with the law and with reasonable requests of law enforcement.
Security of Your Personal Information
The safety of your Personal Information is our priority. All payment transactions will be encrypted using SSL technology. Although no internet-based service is absolutely secure, we will do our best to protect your data. All transaction and transmission are at your own risk. However, we will use strict procedures and security features to prevent unauthorized access once we have received your information.
Links to Other Websites
Tong Garden’s service does not address children (anyone under the age of 13) and does not consciously collect Personal Information from them. Any parent or guardian aware that your children have provided us with their Personal Information have the responsibility to contact us. If it comes to our knowledge that information from children without parental consent has been collected, we will take necessary action to remove them from our servers.
Changes to This Statement