Information collected from all visitors to our website
Additionally, we may use other third-party services such as Google Analytics that collect, monitor, and analyze this type of information. The information will be used to build a profile of our users and are mainly statistical. Refer to the third-party service providers for their privacy policies.
This policy applies to all visitors to our Website.
Additional Personal Information that May be Collected
Tong Garden gathers only personal information such as names, email addresses, addresses, credit card numbers, and other information (“Personal Information”) submitted by you voluntarily when making a purchase or when you contact us.
Our store is hosted on Magento Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Magento’s data storage, databases. For more insight, you may also want to read Magento’s Privacy statement here.
Use of Personal Information
Tong Garden uses the information collected:
1. To operate the Website;
2. To deliver services and process your orders;
3. To gather customer feedback;
4. Where necessary, respond to your inquiry or request;
5. To inform or update you of other products or services available, where there is consenting to be contacted for such purposes;
6. To update you on changes to the Website and Services
We may collect your personal information in order to: personalize your online experience and improve the Site; monitor and analyze trends, usage, and activities of visitors and users of the Site; provide products that you purchase using the Site; register and service your online account; provide information that you request from us; contact you about your orders; process credit card and debit card transactions; ship products to you; send you promotional materials or advertisements about our products, as well as new features and offerings; administer surveys, sweepstakes, promotions, and contests; to comply with applicable laws, regulations, or legal process as well as industry standards and our company policies; prevent, investigate, identify, or take any other action with regard to any suspected or actual fraudulent or illegal activity or any activity that violates our policies; or for any other purposes, with your consent.
In some cases, we may use your information to offer you some form of referral award for encouraging action on the part of a recipient (for example, you can earn a reward if the recipient you sent a referral to chooses to successfully place his/her first order after clicking onto your referral link from you). Such offers are subject to their additional terms and policies.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Magento to power our online store -- you can read more about how Magento uses your Personal Information here: https://magento.com/trust/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may share data with trusted business partners such as MailChimp to aid us to perform statistical analysis, provide customer service and support, or send you an email. The third parties are not allowed to use your personal information unless providing these services to us. Refer to the third-party service providers for their privacy policies.
We may provide your personal information to third-party service providers that help us operate and manage our Site, process job applications, advertise, market, or promote our products, process orders, and fulfill and deliver products that you purchase from us. These service providers may have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to help us provide our services. For instance, if you participate in a sweepstake, game, or loyalty program resulting in a prize or award, we will share your information with our games and merchandise fulfillment and management agencies. For advertising purposes, we may share with third-party service providers your information, including your personal information (such as your email address) and information we collect automatically
Cookies are small data files that are sent from a website’s server and are stored on your device’s hard drive. The Website uses “cookies” to collect information to personalize your online experience. They are uniquely assigned to you. You may indicate in your browser setting to refuse all cookies.
Tong Garden uses remarketing services to advertise on third-party websites to you. Cookies are used to provide information, optimise and serve ads according to your previous visits to our Website and service.
1. Google AdWords is provided by Google Inc.
2. Facebook is provided by Facebook Inc.
3. Instagram is provided by Instagram Inc.
Your personal information may be used to contact you with marketing, promotional materials, and other information only with your consent. You may choose to opt-out of our subscription list to stop receiving any of these communications from us.
Compliance with Laws
Where required by law or subpoena, Tong Gardens will disclose your Personal Information if we feel that it is necessary to comply with the law and with reasonable requests of law enforcement.
Security of Your Personal Information
The safety of your Personal Information is our priority. All payment transactions will be encrypted using SSL technology. Although no internet-based service is absolutely secure, we will do our best to protect your data. All transactions and transmission are at your own risk. However, we will use strict procedures and security features to prevent unauthorized access once we have received your information.
Links to Other Websites
Tong Garden’s service does not address children (anyone under the age of 13) and does not consciously collect Personal Information from them. Any parent or guardian aware that your children have provided us with their Personal Information has the responsibility to contact us. If it comes to our knowledge that information from children without parental consent has been collected, we will take necessary action to remove them from our servers.
Changes to This Statement